Privacy Policy

MioAI ("the App", "we", "us", "our") is an app operated by REGENOVERSE, a subsidiary of beingAI. MioAI is an AI health companion designed to offer supportive text and voice conversations to accompany you on your care journey. This Privacy Policy explains what information we collect when you use the App, how we use it, who we share it with, and the choices you have. By using the App, you agree to the practices described here.

1. Who we are

The App is operated by REGENOVERSE, a subsidiary of beingAI. You can contact us at info@beingai.com.

2. Information we collect

You can use the App anonymously (without an account) with limited free usage; some information is only collected if you create an account.

2.1 Account information (when you sign up or sign in)

• Email address — required to create and access your account.
• Name — optional; only if you provide it (for example, in the intake form or via sign-in).
• A unique user identifier generated for your account.

2.2 Content you create

• Messages — the text you send in chat is transmitted to our servers and stored as part of your conversation history so you can resume conversations.
• Voice recordings — if you use voice chat, your audio is transmitted to our servers, transcribed, and stored to provide and improve the conversation.
• AI responses generated during your conversations.

2.3 Subscription and purchase information

• If you subscribe to a paid plan, we record your subscription status and history (plan, billing period, renewal/expiry).
• Payments are processed by third-party providers (Stripe on Android, Apple In-App Purchase on iOS). We do not collect, receive, or store your card number or bank details — these are handled directly by the payment processor.

2.4 Health-related information you choose to provide

If you complete the optional intake form, we collect limited information to personalize the support MioAI offers you:

• Treatment type — the type of treatment you tell us you are undergoing (for example, "HITV" or "other"). This is health information, and you provide it voluntarily.
• Institution and country — the care institution and country you optionally provide, used to tailor your experience.
• Because MioAI is a health companion, the messages you send may also contain health-related details you choose to share. Treat what you share accordingly.

We use this health-related information only to provide and personalize the App's supportive features. We do not use it for advertising, and we do not sell or share it with third parties for their own purposes.

2.5 Technical information

• A small amount of technical data needed to operate the service, such as the app version and your chosen language, is sent with requests.
• We do not collect device advertising identifiers, precise (GPS) location, photos, or videos, and we do not use third-party advertising or analytics SDKs in the App.

3. How we use your information

• Provide the core chat features (text and voice) and generate AI responses;
• Personalize the supportive experience based on the intake information you provide;
• Create and manage your account and authenticate you;
• Save and let you resume your conversation history;
• Provide, manage, and renew subscriptions and process payments via our payment processors;
• Maintain the security, reliability, and quality of the service;
• Comply with legal obligations.

4. How we share your information

We do not sell your personal or health information, and we do not share it with third parties for their own marketing. We share information only with service providers who process it on our behalf to deliver the App, including:

• Supabase — authentication and account management;
• Stripe / Apple — payment processing (subscriptions);
• Google — only if you choose to sign in with Google (authentication).

These providers are bound to use the information only to provide their service to us. We may also disclose information if required by law or to protect our rights, users, or the public. All data transmitted between the App and our servers is encrypted in transit (HTTPS/WSS).

5. Data retention

We retain your account information, intake information, and conversation history for as long as your account is active or as needed to provide the service. We retain transaction records as required for legal, accounting, and tax purposes.

6. Your choices and rights

• Anonymous use: You can use the App without creating an account; in that case we do not collect your email, name, or intake information.
• Delete your account and data: You can delete your account at any time from within the App (open Settings and tap "Delete Account"). If you have already uninstalled the App, you can request deletion at our account deletion page. Deleting your account removes your conversations, message content, intake information, and personal details; anonymized transaction records may be retained where required by law.
• Access / correction: To request access to or correction of your personal data, contact us at info@beingai.com. We will respond within the period required by applicable law.
• Depending on your location, you may have additional rights under laws such as the GDPR or CCPA, including the right to object to or restrict certain processing.

7. Children's privacy

The App is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at info@beingai.com and we will delete it.

8. International data transfers

Your information may be processed and stored on servers located outside your country. Where we transfer personal data internationally, we take steps to ensure it is protected consistent with this Privacy Policy and applicable law.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you within the App. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at info@beingai.com.